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Nearly three years on 90% of liablity is admitted but no interim payment, no information from my solicitors and no solution on the horizon
I had an accident nearly 3 years ago. For over two years a solicitor has been dealing with my case. About 5 months ago the insurance company agreed that they were 90% liable for the accident. My worry is that everything is happening very slowly and I am struggling financially. My solicitor has advised me that they will be issuing court papers shortly as the 3 year limit is fast approaching. I am finding that none of this makes any sense to me. Why do the insurance company take so long? They know I will not drop the case as it is a no win no fee solicitor and therefore I have no need to, but the longer it takes the greater their costs are. The insurance company have made no offer at all and seemed to ignore my solicitors request for settlement and for an interim payment. Sometimes I feel like contacting the insurance company myself to ask what the problem is, but I am sure I am not allowed to do this. Am I supposed to just leave my solicitor to do his work? I just feel lost by all of this and am finding it very stressful.
Regrettably yours is not an unusual story.We always tell people not to
accept this level of service and to do something about it now. All too often
they don't take our advice.
How can we be so sure that this
is poor service you may ask? While we understand there may be hundreds of perfectly
good reasons why things are progressing slowly what we don't understand is why
your solicitor hasn't explained them to you.
We take the view that if you do not
understand the reason for the delay then either the solicitor is slow or they
are poor at communication.
If you have undergone a medical
examination and liability has been admitted for 90% then you should be issuing
proceedings to get an interim payment - not because the time limit is nearly up.
We suggest you speak to one of our solicitors to ascertain how your case is insured and then switch straightaway.
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